Frequently asked questions

Whether it’s a critical outage, a security concern, or an after-hours request, our team is always available to keep your business running smoothly.

Email: info@indsync.com(mailto:info@indsync.com) Office Locations Texas Office 425 N. Robinson Dr Robinson, TX 76706 Florida Office 12323 SW 55th Street, Suite 1002 Cooper City, FL 33330 At INDSync, we believe your business shouldn’t have to wait for help. That’s why we’re here—day, night, weekends, and holidays.

Protecting sensitive information is at the core of what we do. INDSync supports organizations that handle highly confidential client and patient data—including healthcare providers, pharmacies, assisted living facilities, doctors’ offices, and durable medical equipment (DME) businesses—some of the most heavily regulated industries under HIPAA. Because of this, our security standards exceed what most MSPs deliver.

HIPAA-Aligned Policies & Procedures We operate with the same rigor required of covered healthcare entities, including documented security controls, access restrictions, encryption standards, and audit-ready processes. Advanced Data Security Controls We safeguard sensitive information with layered protection at every level, including: • Encrypted data at rest and in transit • Secure off-site backups • Multi-factor authentication (MFA) • Strict access control and role-based permissions • Network segmentation for sensitive systems Endpoint & Device Protection We deploy top-tier endpoint protection across all workstations, laptops, and servers to block ransomware, malware, and unauthorized access attempts. 24/7 Security Monitoring Our team monitors your environment around the clock to detect threats early and respond before they disrupt your business. Compliance-Focused Support For industries with regulatory obligations—including HIPAA, PCI, and state privacy laws—we help ensure: • Proper handling of personal and medical information • Policy and documentation alignment • Secure workflows for staff • Audit preparation and guidance Bottom Line Whether you handle legal records, financial documents, patient health information, or proprietary business data, INDSync keeps your systems locked down, compliant, and continuously monitored. Your clients trust you with their most sensitive information— and you can trust INDSync to protect it.