Question 1

Do you provide 24/7 support, or only business hours?

Accepted Answer

Whether it’s a critical outage, a security concern, or an after-hours request, our team is always available to keep your business running smoothly.

Question 2

How to Reach Us Anytime

Accepted Answer

Email: info@indsync.com(mailto:info@indsync.com)

Office Locations

Texas Office
425 N. Robinson Dr
Robinson, TX 76706

Florida Office
12323 SW 55th Street, Suite 1002
Cooper City, FL 33330

At INDSync, we believe your business shouldn’t have to wait for help.
That’s why we’re here—day, night, weekends, and holidays.

Question 3

How do you support businesses like professional-services firms with confidential client data? What security measures are in place?

Accepted Answer

Protecting sensitive information is at the core of what we do. INDSync supports organizations that handle highly confidential client and patient data—including healthcare providers, pharmacies, assisted living facilities, doctors’ offices, and durable medical equipment (DME) businesses—some of the most heavily regulated industries under HIPAA.

Because of this, our security standards exceed what most MSPs deliver.

Question 4

How INDSync Protects Your Confidential Data

Accepted Answer

HIPAA-Aligned Policies & Procedures
We operate with the same rigor required of covered healthcare entities, including documented security controls, access restrictions, encryption standards, and audit-ready processes.

Advanced Data Security Controls
We safeguard sensitive information with layered protection at every level, including:

• Encrypted data at rest and in transit
 • Secure off-site backups
 • Multi-factor authentication (MFA)
 • Strict access control and role-based permissions
 • Network segmentation for sensitive systems
 
Endpoint & Device Protection
We deploy top-tier endpoint protection across all workstations, laptops, and servers to block ransomware, malware, and unauthorized access attempts.

24/7 Security Monitoring
Our team monitors your environment around the clock to detect threats early and respond before they disrupt your business.

Compliance-Focused Support
For industries with regulatory obligations—including HIPAA, PCI, and state privacy laws—we help ensure:

• Proper handling of personal and medical information
 • Policy and documentation alignment
 • Secure workflows for staff
 • Audit preparation and guidance

Bottom Line
Whether you handle legal records, financial documents, patient health information, or proprietary business data, INDSync keeps your systems locked down, compliant, and continuously monitored.

Your clients trust you with their most sensitive information—
and you can trust INDSync to protect it.